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At Lustro Healthcare, we are dedicated to delivering unparalleled care by providing both temporary and permanent healthcare professionals to NHS trusts, private hospitals, care homes, and mental health facilities. Our commitment to the health and well-being of both patients and staff is at the core of our services.
We are deeply committed to the healthcare sector and strive to ensure the well-being of all individuals under our care. Our approach is patient-centred, focusing on delivering compassionate and professional support that enhances the quality of life for those we serve.
Experienced Professionals for Diverse Needs
Our team consists of skilled nurses, carers, healthcare assistants (HCAs), support staff, and allied health professionals. They are adept at supporting both adults and children with complex needs, ensuring tailored care that addresses specific requirements. Additionally, we provide specialised care for the elderly across various residential and healthcare settings, promoting dignity and independence.
Experience the Difference
If you haven’t partnered with Lustro Healthcare before, we invite you to contact us to discover how our approach to healthcare staffing can benefit your organisation. Our commitment to excellence ensures that you receive staff who are not only skilled but also genuinely invested in providing exceptional care.
In the healthcare industry, encountering staff who lack the necessary training, enthusiasm, or commitment can be a significant challenge. At Lustro Healthcare, we strive to eliminate these concerns by providing highly qualified professionals who are both competent and dedicated.
Our Distinctive Approach
Unlike many agencies, we originate from the healthcare sector and maintain active involvement with clients and frontline services to ensure the quality of care. This hands-on experience allows us to understand the intricacies of healthcare delivery and the importance of reliable staffing.
Commitment to Quality
The majority of our support staff are employed full-time, enabling us to recruit, train, retain, and deploy our team effectively. This strategy ensures consistent, high-quality support for our clients, as our staff are well-acquainted with our standards and expectations.
At Lustro Healthcare, we take pride in offering tailored support services to a wide array of healthcare environments, ensuring that each setting receives the specialised care it requires. Our extensive experience encompasses:
NHS Hospitals: Providing adept staff for departments such as Accident & Emergency (A&E) and Bed Watch, ensuring seamless patient care during critical times.
Private Hospitals: Supplying qualified professionals who align with the unique protocols and patient care standards of private healthcare institutions.
Secure Units and Psychiatric Intensive Care Units (PICU): Delivering specialised care for individuals with acute mental health needs, adhering to stringent safety and therapeutic guidelines.napicu.org.uk+1nsft.nhs.uk+1
Acute Wards: Offering support to manage patients experiencing severe episodes of illness, ensuring timely and effective interventions.
Prisons: Providing healthcare services within correctional facilities, addressing the unique challenges of this environment.
Residential and Children’s Homes: Ensuring compassionate and consistent care for residents, fostering a safe and nurturing atmosphere.
Protection of Staff (e.g., AMHP/Social Worker): Implementing measures to safeguard professionals such as Approved Mental Health Professionals (AMHPs) and social workers, recognising the critical nature of their roles.
Our commitment to excellence ensures that each client receives customised support, enhancing the quality of care across all these settings.
Our Temporary Staffing Services
At Lustro Healthcare, we understand the critical importance of having access to qualified healthcare professionals, especially during times of urgent need. Our temporary staffing services are designed to provide seamless support to healthcare facilities, ensuring continuity of care and operational efficiency.
Immediate Response for Diverse Staffing Needs
We offer rapid staffing solutions to address emergency situations, as well as short-term and long-term requirements. Our extensive network of healthcare professionals enables us to fill positions promptly, maintaining the quality of care your patients expect. citeturn0search0
Passionate and Caring Staff
Our team comprises individuals who are not only skilled but also deeply committed to patient well-being. Their dedication ensures that compassionate care is consistently delivered across all healthcare settings.
Sector-Specific Experience
We match professionals to roles that align with their expertise, ensuring they bring relevant experience to their assignments. This targeted approach enhances the efficiency and effectiveness of the care provided.
Availability 24/7/365
Recognizing that healthcare needs are continuous, our staffing services are available around the clock, every day of the year. This ensures that your facility has access to the necessary support whenever it is required.
Stringent Recruitment Procedures
We adhere to rigorous recruitment standards, including comprehensive background checks and competency assessments, to ensure that all our staff meet the highest levels of professionalism and capability.
By partnering with Lustro Healthcare, you can be confident in receiving responsive, reliable, and high-quality staffing solutions tailored to your specific needs.
At Lustro Healthcare, we are committed to maintaining the highest standards in healthcare staffing. Our Safer Recruitment Process is designed to ensure that every professional we supply is fully vetted, highly trained, and the right fit for our clients’ needs. We take the time to match the correct individuals with each role, ensuring quality care and professional integrity.
Every candidate undergoes a detailed application and interview process to assess their skills, experience, and suitability for healthcare roles. The application form collects a complete work history, including any gaps, along with details of qualifications and key competencies. Our experienced recruitment team conducts in-depth interviews to evaluate:
This meticulous screening allows us to build a complete profile of each candidate, ensuring a strong alignment between their capabilities and our clients’ requirements.
All candidates must complete a comprehensive assessment programme that includes Conflict Management and Physical Intervention training. Successful candidates are then required to attend additional training sessions twice a month throughout their probation period, followed by ongoing refresher courses at least once per month. This ensures that our team remains fully up to date with industry best practices and regulatory guidelines.
As part of our stringent recruitment policy, every staff member undergoes full Disclosure and Barring Service (DBS) vetting, with an Enhanced DBS check for both Adults and Children.
Each candidate’s registration portfolio includes:
We continuously review and update our candidate records to ensure alignment with current government and industry regulations.
Our recruitment process does not end once a candidate is placed. We maintain regular contact with both the candidate and client throughout the duration of their assignment to ensure continued success. This helps us address any concerns promptly and guarantees that our staff are consistently performing to the highest standard.
All staff receive scenario-based training to prepare them for a wide range of working environments. In situations where service users may exhibit aggressive or challenging behaviour, our training ensures that staff can respond professionally and effectively. Our goal is to equip every healthcare worker with the confidence and skills to work seamlessly alongside in-house teams while maintaining a safe and supportive environment.
Lustro Healthcare operates 24 hours a day, 7 days a week, ensuring that we can meet urgent staffing needs whenever required. Whether the request is straightforward or highly specialised, we are confident in our ability to provide the right professionals for the role.
By prioritising relationship building, integrity, and professionalism, we ensure that every person we work with—both clients and candidates—is treated with the respect and dignity they deserve.
Professional Conduct in Judicial Settings
When healthcare professionals are required to participate in court proceedings, it is imperative to adhere to established protocols and exhibit appropriate behavior to uphold the integrity of the judicial process. Key considerations include:
Understanding Court Procedures: Familiarize yourself with the specific procedures and expectations of the court to ensure compliance and respect for legal protocols.
Professional Demeanor: Maintain a respectful and composed demeanor, addressing all parties courteously and refraining from any disruptive behavior.
Confidentiality: Ensure that any patient information disclosed is pertinent to the case and shared in accordance with legal and ethical guidelines.
Recognizing Diverse Patient Needs and Behaviors
Healthcare professionals must be adept at identifying and responding to the varied needs and behaviors of patients. This involves:
Comprehensive Assessment: Conduct thorough assessments to understand each patient’s unique medical, psychological, and social needs.
Cultural Competence: Be aware of and sensitive to cultural, religious, and personal values that may influence patient behavior and preferences.
Effective Communication: Utilize clear and empathetic communication strategies to build trust and facilitate patient cooperation.
Collaborative Responsibilities with Medical, Nursing, and Social Services
Working effectively within a multidisciplinary team is crucial for delivering holistic patient care. Responsibilities include:
Interdisciplinary Collaboration: Engage actively with medical, nursing, and social services professionals to develop and implement comprehensive care plans.
Shared Decision-Making: Participate in joint discussions to ensure that all aspects of a patient’s well-being are considered in care decisions.
Continuous Communication: Maintain open lines of communication to promptly address any changes in a patient’s condition or care needs.
Managing Zero Tolerance Patients: Ensuring Safety
Dealing with patients who exhibit aggressive or non-compliant behaviors requires adherence to zero-tolerance policies to protect both staff and patients. Strategies include:
De-escalation Techniques: Implement training in de-escalation methods to safely manage and reduce aggressive behaviors.
Safety Protocols: Establish and follow strict protocols to prevent and respond to incidents of violence or abuse.
Support Systems: Provide access to support services for staff affected by workplace violence, ensuring their well-being and resilience.OSHA+1PSNet+1
By adhering to these guidelines, healthcare professionals can navigate complex situations effectively, ensuring the safety and well-being of both patients and staff.
Essential Skills and Best Practices for Secure Escorting
Secure escorting is a critical function that ensures the safe and controlled movement of individuals, particularly within sectors like law enforcement, healthcare, and private security. To execute these duties effectively, professionals must possess a combination of interpersonal, communicative, and technical skills.
1. Relationship Building
Establishing trust and rapport with individuals under escort is fundamental. A respectful and understanding approach can mitigate potential tensions, making the escort process smoother and safer for all parties involved. Building a positive relationship encourages cooperation and reduces the likelihood of confrontational situations.
2. Communication Skills (Verbal and Non-Verbal)
Effective communication is paramount in secure escorting. Clear verbal instructions ensure that individuals understand expectations and procedures. Equally important is non-verbal communication, such as body language and facial expressions, which can convey authority, empathy, and attentiveness. Mastering both forms of communication enhances the escort’s ability to manage situations proficiently.
3. Active Listening
Active listening involves fully concentrating, understanding, and responding thoughtfully to what others say. In the context of secure escorting, this skill allows professionals to identify concerns, anticipate potential issues, and address them proactively. By acknowledging and validating the individual’s perspective, escorts can foster a cooperative environment.
4. Spatial Awareness
Maintaining keen spatial awareness ensures the safety of both the escort and the individual. Understanding one’s surroundings, including potential hazards and escape routes, is crucial. This awareness allows escorts to position themselves strategically, monitor for external threats, and react promptly to any changes in the environment.
5. Secure and Safe Transportation
The primary goal of secure escorting is to transport individuals safely and securely. This involves planning routes meticulously, conducting vehicle inspections, and adhering to safety protocols. Ensuring that all security measures are in place minimizes risks during transit.
6. Driving Skills
Proficient driving skills are essential for escorts responsible for transportation. This includes defensive driving techniques, adherence to traffic laws, and the ability to handle vehicles under various conditions. Advanced training in evasive maneuvers may also be necessary, depending on the threat level associated with the escort.
By integrating these competencies, professionals engaged in secure escorting can perform their duties with heightened effectiveness, ensuring the safety and security of all individuals involved.
Essential Training and Legal Compliance in Healthcare
Ensuring the safety and well-being of both patients and healthcare professionals necessitates adherence to comprehensive training programs and strict compliance with relevant legislation. Below is an overview of key areas and their associated legal frameworks:
First Aid
Occupational first aid encompasses the management of injuries ranging from minor cuts to life-threatening conditions. Employers are mandated to provide adequate resources to ensure immediate medical attention for employees who become ill or are injured at work. citeturn0search6
Manual Handling
Tasks involving lifting, carrying, pushing, or pulling are governed by regulations to prevent injuries. Proper training in manual handling is essential to ensure safe and effective practices, particularly in health and social care settings. citeturn0search5
Food Hygiene
Maintaining high standards of food hygiene is critical in healthcare environments to prevent foodborne illnesses. Compliance with food hygiene regulations ensures the safety and well-being of patients and staff.
Fire Safety
Fire safety regulations require employers to implement measures that prevent fire incidents and protect occupants. This includes conducting risk assessments, installing appropriate safety equipment, and providing fire safety training to staff.
Health & Safety
The Health and Safety at Work Act 1974 is the primary legislation governing workplace health and safety in the UK. It imposes duties on employers to ensure, as far as reasonably practicable, the health, safety, and welfare of their employees. citeturn0search1
The Law and Legislation
Adherence to relevant laws and regulations is fundamental in healthcare settings. This includes compliance with legislation related to health and safety, employment, data protection, and patient rights.
By integrating comprehensive training and ensuring compliance with these legal frameworks, healthcare organizations can foster a safe and effective environment for both patients and staff.
